Code of conduct

Client Code of Conduct

At Allure Skincare and Lash, we strive to give you the most satisfactory experience to have you walking away feeling beautiful and comfortable. Our staff of estheticians are proficiently trained and will treat you with the utmost respect and consideration during your visit. In order for us to provide the best service for you, we ask that you please adhere to our guidelines. As our guest, we ask that you:
- Communicate any questions or concerns that you have about our services
- Communicate any discomfort or irritations during your service so that we may alleviate any pain you may be experiencing
- Provide accurate information when filling out paperwork
- Treat our staff and others in the spa with respect
- Follow your esthetician’s advice when it comes to before/after-care
What we can guarantee for your visit:
- A safe space for you to communicate what you are looking for through our services as well as addressing any questions or concerns
- A clean environment and sterilized equipment
- Confidentiality of your health/medical information
Customer Satisfaction: Your happiness and satisfaction are very important to us here at Allure Skincare and Lash. If you are dissatisfied by your service for any reason, please contact us within 3 days of your service so that we may address it.

Right to Refuse Service: We have the right to refuse services to anyone we believe is demonstrating harmful or inappropriate behavior to our staff or other guests. In addition, if a provider feels uncomfortable working on a client service refusal is permissible at any time.

Return Policy: We do not accept returns on products.

Late Arrivals: If you are 7+ more minutes late for an appointment, it is your esthetician’s decision on whether they will be able to complete the service in time. However, please note that the appointment will still end at the scheduled time to allow the next guest to receive their full, allotted time.

Cancellation Policy: Per our cancellation policy that you sign as a new client, you have 24 hours to cancel any appointment at no charge. Cancellations with less than 24 hours will be charged 50% of the service. In the event of a no show, you will be charge 90% or more of your service.
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Client Code of Conduct

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